When your information is clear, performance improves. We offer a full range of technical writing, process mapping and training services to improve organisational performance, reduce support costs and increase customer satisfaction.

What we offer

System implementation support

System implementation support

We specialise in supporting business system implementations to upskill users quickly and support them after go-live, whether on single applications or large-scale ERP implementations in cross-cultural environments.

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Training development

Training development

Customised training can transform your business and boost productivity and morale with engaging learning programmes. Our skilled instructional designers tailor training solutions to suit your budget and support your business strategy.

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Technical writing

Technical writing

Get the right information when and where you need it. From user guides, policy manuals, standard operating procedures, knowledge bases and web writing to content strategy and information architecture, we do the lot.

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Process mapping

Process mapping

Are your business processes streamlined, clearly defined, understood and complied with? If you need to improve efficiency, comply with legislation changes or implement new technology, our proven process methodology makes change easy.

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Contract staff

Contract staff

If you need a skilled technical writer, instructional designer, process mapping or training delivery expert, we can find the right person for your project. Get the benefit of our collective expertise and experience and a back-up guarantee.

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Training courses

Training courses

Our renowned structured writing workshops are engaging classroom-based courses with hands-on exercises and follow-up support. All our workshops can be customised for on-site training to suit your team and meet specific business goals.

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Case studies

Tactics took time to thoroughly understand our needs, and they delivered exactly what was required. They were always professional and dependable, great at communication, and produced high-quality deliverables. Would I recommend Tactics? Absolutely.- Steve Kelly, formerly Manager Provider Services, Ministry of Justice
Having worked on a variety of projects driven out of legislative change, I have recognised the need where we’ve had to pull technical information together to become comprehensive documentation. When the need has arisen, I have turned to the specialists at Tactics, who do a great job making complex information meaningful for a range of audience groups from truck drivers through to operators at our customer service centre.- Stephen Patience, Senior Project Manager, NZ Transport Agency
TechComm NZ Member

We’d love to help. Call us on 0800 50 50 56 for a free, no obligation chat.

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