A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There were important documentation projects in the pipeline for the agency that year, including an urgent review of their duty system.
With the impending exit of their technical writer, the agency needed a resource who could quickly come up to speed and keep the ball rolling. Recruitment for permanent staff had to take a backseat to higher priority projects and urgent organisational responses (due to the nature of their agency). Having worked with Tactics before, the agency approached us for help.
Rather than assigning a resource on a per-project basis, Tactics offered Nicole, one of our technical writers, to work on-site with the agency’s communications team on a fixed-term contract. Because we have already vetted and worked with our contract staff beforehand, we were able to provide a candidate with the right skills and competencies for the role.
But the agency ended up getting more than they asked for. In addition to fulfilling her responsibilities as a technical writer, Nicole was a skilled graphic designer. It turned out to be an ideal combination of skills, as the work for the agency involved many graphic design requirements, which Nicole could expertly combine with her technical writing assignments.
Nicole went above and beyond what was expected of her in her short time with the agency. The duality of Nicole’s skill set saved the agency a lot of time and money and they were very pleased with the high quality output she produced. Such is the mark left by Nicole that the agency has considered turning to Tactics for their future graphic design requirements.
Tactics continued to engage with the agency after the end of the contract with Nicole remotely providing ongoing support until the arrival of the agency’s new permanent technical writer.