Tactics Tactics
  • HOME
  • ABOUT
  • SERVICES
    • System implementation support
    • Training development
    • Technical writing
    • Process mapping
    • Contract staff
  • COURSES
    • Process mapping
    • Business writing
    • Technical writing
    • Email writing
    • About Structured Writing
    • Customised training courses
    • Training course calendar
  • CASE STUDIES
  • BLOG
  • CONTACT
  • 0800 50 50 56
Tactics Tactics
  • HOME
  • ABOUT
  • SERVICES
    • System implementation support
    • Training development
    • Technical writing
    • Process mapping
    • Contract staff
  • COURSES
    • Process mapping
    • Business writing
    • Technical writing
    • Email writing
    • About Structured Writing
    • Customised training courses
    • Training course calendar
  • CASE STUDIES
  • BLOG
  • CONTACT
  • 0800 50 50 56
Tactics / Case studies / Filling a gap in resources and more

Filling a gap in resources and more

  • Case studies, Documentation

A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There were important documentation projects in the pipeline for the agency that year, including an urgent review of their duty system.

The challenge

With the impending exit of their technical writer, the agency needed a resource who could quickly come up to speed and keep the ball rolling. Recruitment for permanent staff had to take a backseat to higher priority projects and urgent organisational responses (due to the nature of their agency). Having worked with Tactics before, the agency approached us for help.

The approach

Rather than assigning a resource on a per-project basis, Tactics offered Nicole, one of our technical writers, to work on-site with the agency’s communications team on a fixed-term contract. Because we have already vetted and worked with our contract staff beforehand, we were able to provide a candidate with the right skills and competencies for the role.

But the agency ended up getting more than they asked for. In addition to fulfilling her responsibilities as a technical writer, Nicole was a skilled graphic designer. It turned out to be an ideal combination of skills, as the work for the agency involved many graphic design requirements, which Nicole could expertly combine with her technical writing assignments.

The result

Nicole went above and beyond what was expected of her in her short time with the agency. The duality of Nicole’s skill set saved the agency a lot of time and money and they were very pleased with the high quality output she produced. Such is the mark left by Nicole that the agency has considered turning to Tactics for their future graphic design requirements.

Tactics continued to engage with the agency after the end of the contract with Nicole remotely providing ongoing support until the arrival of the agency’s new permanent technical writer.

  • Facebook
  • Twitter
  • LinkedIn
  • E-Mail

Comments are closed.

About Tactics

We create user focused information and customised training that gets results. Our friendly team of technical writers and instructional designers are experts in making the most complex information easy to understand.

Case studies (by category)

  • Business transformation
  • Documentation
  • Information architecture
  • News & Events
  • Online content design
  • Process mapping
  • System implementation
  • Training development

Recent posts

  • Preparing secondary legislation for publication
  • Filling a gap in resources and more
  • The importance of standard operating procedures
  • SAP training delivery
  • Implementing legislation change

Our services

  • System implementation support
  • Training development
  • Technical writing
  • Process mapping
  • Contract staff

Training courses

  • Process mapping
  • Business writing
  • Technical writing
  • Email writing
  • About Structured Writing
  • Customised training courses
  • Training course calendar

Get in touch

Suite 1, 231 Thorndon Quay, Wellington, NZ

Toll Free: 0800 50 50 56
Wellington: +64 4 913 9310
Auckland: +64 9 948 4305

tactics@tactics.co.nz

Subscribe to our newsletter

For news, events, writing tips and special offers.

Copyright 2020 Tactics Ltd. All rights reserved. Website by Spire Digital.