A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There... Continue reading ›
A large government agency had to respond to legislation change immediately and without time to develop detailed policy, processes and procedures. A year later, an independent audit showed that there... Continue reading ›
This transformation project introduced both process and system changes to replace seven legacy systems with SAP. The changes affected over 600 internal and 300 external users throughout New Zealand. The... Continue reading ›
A government department needed to change its policies, processes and procedures quickly to implement major legislative change. It engaged Tactics to assist with process design and documentation development for external... Continue reading ›
Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
Seeking funding to help vulnerable people Being able to provide interactive support to people at a vulnerable time in their lives was the driver behind a new initiative from a... Continue reading ›
The need for consistent, repeatable business processes motivated a major bank to map their commercial credit lending process. Banking is a highly regulated industry with significant penalties for mistakes. The... Continue reading ›
A large government organisation engaged Tactics to improve the content and usability of its information-rich website. It was clear from the high number of people calling the organisation's contact centre... Continue reading ›
A large government organisation required desk files (operating procedures) to be re-developed to: reflect the new regulatory framework highlight the regulatory changes, and provide clear guidelines and work instructions. The... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›