Like many businesses, the Tactics team went through video-conferencing boot camp during lockdown. While we’d worked remotely on our consulting assignments for years, delivering our Structured Writing workshops via Zoom... Continue reading ›
For 18 years, the Tactics Wellington office was in 241 Thorndon Quay. We finally moved to a warmer and brighter office space just a few doors down the road. We... Continue reading ›
The best process maps look simple and are easy to use. But, to quote Steve Jobs, ‘simple can be harder than complex’. The simpler a process map looks, the more... Continue reading ›
A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There... Continue reading ›
One of the biggest challenges for businesses is how to capture knowledge so that it’s easy to find and use. In the fast-paced digital world we live in, important documents,... Continue reading ›
A large government agency had to respond to legislation change immediately and without time to develop detailed policy, processes and procedures. A year later, an independent audit showed that there... Continue reading ›
This transformation project introduced both process and system changes to replace seven legacy systems with SAP. The changes affected over 600 internal and 300 external users throughout New Zealand. The... Continue reading ›
A government department needed to change its policies, processes and procedures quickly to implement major legislative change. It engaged Tactics to assist with process design and documentation development for external... Continue reading ›
Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
Seeking funding to help vulnerable people Being able to provide interactive support to people at a vulnerable time in their lives was the driver behind a new initiative from a... Continue reading ›