Our services

We offer a full range of writing, process mapping and training services to improve organisational performance, reduce costs and increase customer satisfaction.

The interface of technology, people and information

Focus on people and information

We focus on giving people the right information where and when they need it – on the job, on the go, online or on paper. No matter what your system or technology to deliver content, clear information empowers people, builds knowledge, and creates trust and value.

System implementation support

System implementation support

We specialise in supporting business system implementations to upskill users quickly and support them after go-live, whether on single applications or large-scale ERP implementations in cross-cultural environments.

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Training development

Training development

Customised training can transform your business and boost productivity and morale with engaging learning programmes. Our skilled instructional designers tailor training solutions to suit your budget and support your business strategy.

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Technical writing

Technical writing

Get the right information when and where you need it. From user guides, policy manuals, standard operating procedures, knowledge bases and web writing to content strategy and information architecture, we do the lot.

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Process mapping

Process mapping

Are your business processes streamlined, clearly defined, understood and complied with? If you need to improve efficiency, comply with legislation changes or implement new technology, our proven process methodology makes change easy.

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Training courses

Training courses

Our renowned structured writing workshops are engaging classroom-based courses with hands-on exercises and follow-up support. All our workshops can be customised for on-site training to suit your team and meet specific business goals.

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Contract staff

Contract staff

If you need a skilled technical writer, instructional designer, process mapping or training delivery expert, we can find the right person for your project. Get the benefit of our collective expertise and experience and a back-up guarantee.

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Tactics took time to thoroughly understand our needs, and they delivered exactly what was required. They were always professional and dependable, great at communication, and produced high-quality deliverables. Would I recommend Tactics? Absolutely.- Steve Kelly, Manager Provider Services, Ministry of Justice
Having worked on a variety of projects driven out of legislative change, I have recognised the need where we've had to pull technical information together to become comprehensive documentation. When the need has arisen, I have turned to the specialists at Tactics, who do a great job making complex information meaningful for a range of audience groups from truck drivers through to operators at our customer service centre. - Stephen Patience, Senior Project Manager, NZ Transport Agency

We have the knowledge, skills and experience to deliver your project.

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