Business writing

This 2-day training course is for anyone who needs to write clear, well-structured business documents.  From reports and standard operating procedures, to proposals, business cases and presentations.

This course is for you if you write common business documents like reports, standard operating procedures, proposals, business cases, presentations or emails.

What will I learn?

Using the principles of Structured Writing, you will learn how to get started quickly and develop business documents that get the results you need. Use expert tools and techniques to:

  • identify your document purpose and target audience
  • structure and organise your information
  • use structured writing as a tool for managing quality and time
  • use shortcuts and technology to write more efficiently
  • consolidate and edit your writing.

Even if you write reports and documents on a regular basis, the course helps you understand how everything fits together. It is structured to be able to better plan and execute your writing.- Workshop participant, New Zealand Transport Authority
I have found this workshop useful, relevant and engaging.- Workshop participant, New Zealand Transport Authority

What is structured writing?

Structured writing is a modular, topic-based approach to developing documents that are easy to write, read and use. It speeds up writing time, improves reader comprehension and enables content reuse.


This course enables you to:

  • write clear content in less time
  • organise your content so it is easy to read, understand and refer back to
  • write to a professional standard and improve your written communication skills.

What does it cover?

Topic Description
  • Writer and reader issues
  • Goal setting
Analysis and planning
  • Understanding your audience and document purpose
  • Content analysis
  • Needs analysis and planning
  • Writing a needs analysis
Principles of clear business writing
  • Clear writing principles
  • Making your writing easy to write and read
  • Consistency
  • Graphics
  • Writing clearly
Organising content
  • About structured writing
  • Types of information
  • Structuring and sequencing
  • Typical document structures
Designing and presenting content
  • How good does your writing look?
  • Presentation guidelines
  • Incorporating graphic elements
Editing and testing
  • Editing tips
Speeding up the writing process
  • Shortcut keys and templates

Who teaches it?

Ruth Hamilton is an experienced Trainer and Technical Documentation Consultant. Ruth has extensive commercial experience and has been a regular lecturer of degree students in technical writing and online documentation at Auckland tertiary institutes. She has a thorough understanding of the challenges people face when they communicate through writing. Ruth’s training style is engaging and hands-on to optimise and consolidate learning.

What do I get?

The course materials include:

  • Comprehensive Clear Business Writing manual containing exercises and examples, and
  • Follow-up support including a free 1-2 page document review.

Inhouse and customised training

We can hold an inhouse training course or customise one for your group. Talk to us about your needs.

Course dates and registration

Please contact us to discuss your course requirements or for further details. Public training course dates:

Date Location Register
Tues, 13 March 2018 – Wed, 14 March 2018 Wellington Register now
Tue, 20 March 2018 – Wed, 21 March 2018 Auckland Register now
Tue, 8 May 2018 – Wed, 9 May 2018 Auckland Register now
Wed, 13 June 2018 – Thurs, 14 June 2018 Wellington Register now

Terms and conditions

  • Multiple registrations will be invoiced in advance and participants can attend any public workshop within 12 months of purchase.
  • Substitution of individual participants can be made at any time.
  • Additional fees may be charged in the event of cancellation or transfer.
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Course details

Duration: 2 days

Participants: 1–9

Locations: Auckland, Wellington, or inhouse

Price: $1,495 + GST per person

Discounts are available for group booking, TechCommNZ or NZATD members.

Workshop Brochure PDF (190 kb)

Have a question?

Get in touch using the contact details below are we will be happy to answer any questions you might have.