Technical writing

This 2-day training course is for people developing or maintaining large amounts of written information such as manuals, user guides, policy documents and online knowledge bases.

Technical writing is a modular, topic-based approach to documentation that is easy to write, easy to read and easy to use. It speeds up writing time, improves reader comprehension and enables content reuse.

What will I learn?

You will learn technical writing techniques for developing content which is user focused, accessible and easy to update including:

  • effective analysis of the documentation project, purpose and audience and how they affect your content
  • powerful organising techniques for efficient content development, and
  • skills to create structured content that is easy to update and reuse.


This course enables you to:

  • write more effective content in less time
  • organise large amounts of content so users can find information quickly and easily, and
  • create information that users will rely on.

This course is for you if you develop and maintain:

  • user guides, policy and procedure manuals or standard operating procedures (SOPs)
  • compliance and training documentation, and
  • knowledge bases
After the first day, I felt that the penny had dropped for me, and I realised that now I have a method and techniques at my disposal in the most challenging of projects. I can now see the wood for the trees!- Luke Pivac, Genesis Energy
An extremely stimulating and interesting training workshop — the information learned will be very useful in my and my colleagues' work.- Dee Hogenes, MAF

What does it cover?

Topic Description
Analysing and Planning Identifying your:

  • audience
  • purpose and goal, and
  • relevant content.
Principles of Effective Business Writing Making your writing easy to read and easy to write.
Organising Content Structured writing techniques and tools to ensure your writing is:

  • clear and concise
  • well structured
  • easy to read and understand, and
  • reusable and easy to update.
Structuring and Sequencing Developing strategies to structure and sequence topic effectively.
Presenting Content Designing and presenting your content in a standard form.
Editing and Testing Editing and testing types and tips.
Speeding up Your Writing Using shortcut keys and templates
Case study Applying your knowledge

Who teaches it?

Ruth Hamilton is highly regarded as a teacher and trainer. She has lectured degree students in Technical Writing, and Developing Online and Web Documentation at Auckland tertiary institutes. She has extensive commercial experience having worked as a documentation consultant, technical writer and trainer for a wide variety of companies and organisations.


What do I get?

The course materials include:

  • Structured Writing manual, and
  • Follow-up support including a free document review and,
  • Certificate

Inhouse and customised training

We can hold an inhouse training course or customise one for your group. Talk to us about your needs.

Course dates and registration

Please contact us to discuss your course requirements or for further details. Public training course dates:

Date Location Register
Tues, 13 March 2018 – Wed, 14 March 2018 Wellington Register now
Tues, 20 March 2018 – Wed, 21 March 2018 Auckland Register now
Thurs, 19 April 2018 – Fri, 20 April 2018 Wellington Register now

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Request Inhouse Training

Course details

Duration: 2 days

Participants: 1–9

Locations: Auckland, Wellington, or inhouse

Price: $1,495 + GST per person

Discounts are available for group booking, TechCommNZ or NZATD members.

Workshop Brochure PDF (201 kb)

Have a question?

Get in touch using the contact details below are we will be happy to answer any questions you might have.