Are you a team leader, manager or business owner? Imagine this scenario: A specialist technician has been with your company for 25 years. They’ve accumulated a wealth of knowledge about... Continue reading ›
At Tactics, we love writing about writing. So why let generative AI take away the fun? Well, like everyone else, we’re busy and need to keep up with new-fangled ways,... Continue reading ›
In our writing workshops and on consulting projects, we often get asked whether SOPs and work instructions are the same thing. Both types of documents are common in the workplace... Continue reading ›
A large infrastructure management company had invested heavily in documenting its health and safety and regulatory compliance protocols in an integrated management system (IMS). Their aim was to get ISO... Continue reading ›
A government agency was starting to transition parts of a large-scale, complex programme of work to business-as-usual (BAU) operations. Programme completion would take several years, but in the meantime, documentation... Continue reading ›
An international panel of lawyers and academics had reviewed a complex policy area for our client. The panel reported its findings and advice in long and detailed documents. To communicate... Continue reading ›
Maybe the plain language movement is as old as written language. When you speak with someone, you can ask them for clarification if you’re not sure what they mean. But... Continue reading ›
Are you wondering whether the new Plain Language Bill affects you? If you’ve been trained in Tactics’ Structured Writing method, you’re all set. You already have all the tools to... Continue reading ›
Two organisations approached Tactics for email writing training. The two companies operated in different industries, different countries and had very different staff profiles. But in both companies, poorly written emails... Continue reading ›
Tactics was asked to overhaul a suite of policy documents for a large public sector client. The trigger for Tactics’ involvement was a pending legislation change requiring policies that have... Continue reading ›