Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
Seeking funding to help vulnerable people Being able to provide interactive support to people at a vulnerable time in their lives was the driver behind a new initiative from a... Continue reading ›
The need for consistent, repeatable business processes motivated a major bank to map their commercial credit lending process. Banking is a highly regulated industry with significant penalties for mistakes. The... Continue reading ›
A large government organisation engaged Tactics to improve the content and usability of its information-rich website. It was clear from the high number of people calling the organisation's contact centre... Continue reading ›
A large government organisation required desk files (operating procedures) to be re-developed to: reflect the new regulatory framework highlight the regulatory changes, and provide clear guidelines and work instructions. The... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›
When we complete a content audit, managers are often shocked to find out that much of the same content has been recreated several times for use within different areas of... Continue reading ›
To ensure your documentation is accurate, accessible and easy to understand, you need to test it on typical users. Tight budgets and deadlines often don't allow for usability testing, but... Continue reading ›
Our client was introducing a new ERP system to its operating companies in Malaysia, Philippines, Indonesia, UAE, Saudi Arabia and Sri Lanka. It needed to rationalise business processes and systems... Continue reading ›
There are many process mapping software tools available to help you create and manage your business processes. However, what they don’t do is help you with extracting information from people’s... Continue reading ›