About us

Agnes is our managing director. Her background includes human resources, organisational development, cross-cultural management, and instructional design. Her exuberant and inspiring leadership style sets the tone at Tactics. She fosters a communicative, collaborative approach that mirrors how we work with clients to achieve the success we enjoy. Agnes predicts the future of Tactics by creating it NOW. Her transformative leadership has connected us to our clients in the Asia-Pacific region. She inspires, empowers, and takes pride in Tactics being a place of realised potential. She is passionate about art and music and loves the exhilaration of travel.

Astrid is Tactics’ consulting manager in Auckland. She has over 20 years’ experience in information services and operations management. She’s been a legal writer and editor, project manager, web analyst and a senior manager in a multi-national corporation. Astrid enjoys bringing her wide-ranging experience to her consulting projects. She specialises in business process mapping, content strategy, structured writing, and policy and procedure development. Most of all, Astrid enjoys solving problems and making her clients’ lives easier and their businesses more successful. Outside of work she heads for the outdoors, rolls out her yoga mat or attempts to tame her large garden.

Ricardo manages the financial side of the business and oversees our day to day operations. Ricardo has a degree in business administration at the Universidad Argentina de la Empresa in Buenos Aires. He has a background in logistics from years of working in the shipping industries in Argentina and New Zealand. He is able to transfer this experience across different sectors and industries. He had a versatile career as a Spanish-English translator with a NAATI accreditation in Australia and worked in NZ for the government and private sectors. Ricardo swims, plays chess and dances Argentine tango in his spare time.

Angela worked in a training environment before joining Tactics in 2011. In a previous life, she was a legal executive and a recruitment consultant in London as well as in New Zealand.  Angela enjoys coordinating our workshops and making the workshop experience a pleasant one for all our participants. She also helps organisations customise training courses for the needs of their teams and organise successful inhouse workshops. Angela enjoys meeting a wide range of people and loves travel, reading and shopping.

Nicole recently joined Tactics as a technical writer and graphic designer. She has a background in history and creative technologies. Her personal philosophy is to convey messages in the most aesthetically pleasing and efficient way possible; a philosophy applicable to both technical writing and graphic design. Both fields require her to make information accessible to a target audience. She has a great passion for movies and trivia knowledge.

Emma relishes the challenge of presenting complex information simply and clearly. She brings 25 years’ experience as a writer, actor and teacher, as well as her enthusiasm for life-long learning. Her consulting assignments have been with the construction, food manufacturing, telecommunications and educational sectors. Emma is also a playwright, with a Master’s Degree in Creative Writing. She loves puzzles, theatre, travel, and long walks with her dog, Ruby. She recently began learning Te Reo Māori.