Like many businesses, the Tactics team went through video-conferencing boot camp during lockdown. While we’d worked remotely on our consulting assignments for years, delivering our Structured Writing workshops via Zoom... Continue reading ›
To ensure your documentation is accurate, accessible and easy to understand, you need to test it on typical users. Tight budgets and deadlines often don't allow for usability testing, but... Continue reading ›
There are many process mapping software tools available to help you create and manage your business processes. However, what they don’t do is help you with extracting information from people’s... Continue reading ›
We create user focused information and customised training that gets results. Our friendly team of technical writers and instructional designers are experts in making the most complex information easy to understand.