In our writing workshops and on consulting projects, we often get asked whether SOPs and work instructions are the same thing. Both types of documents are common in the workplace... Continue reading ›
Maybe the plain language movement is as old as written language. When you speak with someone, you can ask them for clarification if you’re not sure what they mean. But... Continue reading ›
Are you wondering whether the new Plain Language Bill affects you? If you’ve been trained in Tactics’ Structured Writing method, you’re all set. You already have all the tools to... Continue reading ›
Lockdown was heaven for our cat. Human can-openers available 24/7 to dish out food on demand – bliss! No matter how much we stocked up on cat food, we kept... Continue reading ›
Like many businesses, the Tactics team went through video-conferencing boot camp during lockdown. While we’d worked remotely on our consulting assignments for years, delivering our Structured Writing workshops via Zoom... Continue reading ›
For 18 years, the Tactics Wellington office was in 241 Thorndon Quay. We finally moved to a warmer and brighter office space just a few doors down the road. We... Continue reading ›
The best process maps look simple and are easy to use. But, to quote Steve Jobs, ‘simple can be harder than complex’. The simpler a process map looks, the more... Continue reading ›
One of the biggest challenges for businesses is how to capture knowledge so that it’s easy to find and use. In the fast-paced digital world we live in, important documents,... Continue reading ›
When we complete a content audit, managers are often shocked to find out that much of the same content has been recreated several times for use within different areas of... Continue reading ›
To ensure your documentation is accurate, accessible and easy to understand, you need to test it on typical users. Tight budgets and deadlines often don't allow for usability testing, but... Continue reading ›