One of the biggest challenges for businesses is how to capture knowledge so that it’s easy to find and use. In the fast-paced digital world we live in, important documents,... Continue reading ›
When we complete a content audit, managers are often shocked to find out that much of the same content has been recreated several times for use within different areas of... Continue reading ›
To ensure your documentation is accurate, accessible and easy to understand, you need to test it on typical users. Tight budgets and deadlines often don't allow for usability testing, but... Continue reading ›
There are many process mapping software tools available to help you create and manage your business processes. However, what they don’t do is help you with extracting information from people’s... Continue reading ›
To write emails that stand out in today’s overflowing inboxes, we can learn a lot from direct marketers and Web content writers. It’s their job to know how to grab... Continue reading ›