When your information is clear, performance improves. We offer a full range of technical writing, process mapping and training services to improve organisational performance, reduce support costs and increase customer satisfaction.
What we offer
System implementation support
We specialise in supporting business system implementations to upskill users quickly and support them after go-live, whether on single applications or large-scale ERP implementations in cross-cultural environments.
Training development
Customised training can transform your business and boost productivity and morale with engaging learning programmes. Our skilled instructional designers tailor training solutions to suit your budget and support your business strategy.
Technical writing
Get the right information when and where you need it. From user guides, policy manuals, standard operating procedures, knowledge bases and web writing to content strategy and information architecture, we do the lot.
Process mapping
Are your business processes streamlined, clearly defined, understood and complied with? If you need to improve efficiency, comply with legislation changes or implement new technology, our proven process methodology makes change easy.
Contract staff
We can find the right project managers, scrum masters, technical writers, instructional designers, business analysts or training delivery experts for your project. Get the benefit of our collective expertise and experience and a back-up guarantee.
Training courses
Our renowned structured writing workshops are engaging classroom-based courses with hands-on exercises and follow-up support. All our workshops can be customised for on-site training to suit your team and meet specific business goals.
Case studies
Using ChatGPT? Why good writing skills help
Visual design to improve engagement and compliance
Information architecture for large programme of work
Creating impact with an infographic
Fixing email woes
Preparing secondary legislation for publication
Filling a gap in resources and more
The importance of standard operating procedures
SAP training delivery
Implementing legislation change
Blog
Clarity is the best policy
Why knowledge capture is a must-have for every business
SOP or work instruction: What’s the difference?
Why plain language matters more than ever
The complete plain language toolkit
Checklists to the rescue
Going virtual: The future of workshops?
Tactics’ Wellington office moves to new location
Tactics’ top five process mapping rules
How to capture knowledge and make it usable
