Our client delivered some major infrastructure upgrade work for a World Bank project in the Pacific region. As part of the handover, they were required to provide a comprehensive... Continue reading ›
A newly established regulatory authority needed to develop standard operating procedures (SOPs) to guide its core functions and ensure consistency, fairness and legislative compliance. The authority was regulating fast‑moving technology... Continue reading ›
A large infrastructure management company had invested heavily in documenting its health and safety and regulatory compliance protocols in an integrated management system (IMS). Their aim was to get ISO... Continue reading ›
A government agency was starting to transition parts of a large-scale, complex programme of work to business-as-usual (BAU) operations. Programme completion would take several years, but in the meantime, documentation... Continue reading ›
An international panel of lawyers and academics had reviewed a complex policy area for our client. The panel reported its findings and advice in long and detailed documents. To communicate... Continue reading ›
Two organisations approached Tactics for email writing training. The two companies operated in different industries, different countries and had very different staff profiles. But in both companies, poorly written emails... Continue reading ›
Tactics was asked to overhaul a suite of policy documents for a large public sector client. The trigger for Tactics’ involvement was a pending legislation change requiring policies that have... Continue reading ›
A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There... Continue reading ›
A large government agency had to respond to legislation change immediately and without time to develop detailed policy, processes and procedures. A year later, an independent audit showed that there... Continue reading ›
This transformation project introduced both process and system changes to replace seven legacy systems with SAP. The changes affected over 600 internal and 300 external users throughout New Zealand. The... Continue reading ›