Our client delivered some major infrastructure upgrade work for a World Bank project in the Pacific region. As part of the handover, they were required to provide a comprehensive... Continue reading ›
A newly established regulatory authority needed to develop standard operating procedures (SOPs) to guide its core functions and ensure consistency, fairness and legislative compliance. The authority was regulating fast‑moving technology... Continue reading ›
Tactics was asked to overhaul a suite of policy documents for a large public sector client. The trigger for Tactics’ involvement was a pending legislation change requiring policies that have... Continue reading ›
A government agency dealing with emergency management and response needed to continue the momentum that was established by their permanent technical writer who was due to leave the agency. There... Continue reading ›
A large government agency had to respond to legislation change immediately and without time to develop detailed policy, processes and procedures. A year later, an independent audit showed that there... Continue reading ›
A government department needed to change its policies, processes and procedures quickly to implement major legislative change. It engaged Tactics to assist with process design and documentation development for external... Continue reading ›
Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
Seeking funding to help vulnerable people Being able to provide interactive support to people at a vulnerable time in their lives was the driver behind a new initiative from a... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›
Our client was introducing a new ERP system to its operating companies in Malaysia, Philippines, Indonesia, UAE, Saudi Arabia and Sri Lanka. It needed to rationalise business processes and systems... Continue reading ›