A government agency was starting to transition parts of a large-scale, complex programme of work to business-as-usual (BAU) operations. Programme completion would take several years, but in the meantime, documentation... Continue reading ›
Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
A large government organisation engaged Tactics to improve the content and usability of its information-rich website. It was clear from the high number of people calling the organisation's contact centre... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›