A large government agency had to respond to legislation change immediately and without time to develop detailed policy, processes and procedures. A year later, an independent audit showed that there... Continue reading ›
A government department needed to change its policies, processes and procedures quickly to implement major legislative change. It engaged Tactics to assist with process design and documentation development for external... Continue reading ›
Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
The need for consistent, repeatable business processes motivated a major bank to map their commercial credit lending process. Banking is a highly regulated industry with significant penalties for mistakes. The... Continue reading ›
A large government organisation required desk files (operating procedures) to be re-developed to: reflect the new regulatory framework highlight the regulatory changes, and provide clear guidelines and work instructions. The... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›