Business writing

This 2-day training course is for anyone who needs to write clear, well-structured business documents. 

If you write common business documents like emails, reports, proposals, business cases, presentations or work instructions, you will learn skills that will benefit you throughout your career.

What will I learn?

The principles of Structured Writing help you get started quickly and develop business documents that get the results you need. You will learn expert tools and techniques to:

  • establish a clear purpose
  • analyse your target audience
  • structure and organise your information
  • write in clear, plain language, and
  • review and edit your writing.
Even if you write reports and documents on a regular basis, the course helps you understand how everything fits together. It is structured to be able to better plan and execute your writing.- Workshop participant, New Zealand Transport Agency
I have found this workshop useful, relevant and engaging.- Workshop participant, New Zealand Transport Agency

What is Structured Writing?

Structured Writing is a modular, topic-based approach to developing documents that are easy to write, read and use. It speeds up writing time, improves reader comprehension and enables content reuse. Find out more…


This course enables you to:

  • learn proven techniques to write with confidence
  • lift your writing to a professional standard
  • spend less time writing, and
  • write plain language content that is easy to read and understand.

What does it cover?

Topic Description
Introduction to Structured Writing
  • Benefits for readers and writers
  • Structured Writing in practice
  • Identifying the purpose of your writing
  • Analysing your audience
  • Planning the content
  • Creating an outline
  • Chunking your content
  • Sequencing the information
  • Using plain language
  • Combining words and graphics
  • Standard formats for standard types of information
  • Reviewing and editing techniques
Applying Structured Writing at Work
  • Writing effective emails
  • Structuring common reports
  • Analysis tools
  • Outlining worksheet
  • Review and editing checklists

Who teaches it?

Rhiannon Herrick is a highly regarded writer and trainer. She has extensive experience in developing documentation and delivering training in a variety of contexts nationally and internationally. Rhiannon is also a knowledge management and process mapping specialist and a skilled facilitator.

What do I get?

The course materials include:

  • comprehensive Structured Writing manual, including exercises and examples
  • sample answers to exercises, and
  • follow-up support, including a free review of a short document.

How is it delivered?

Inhouse and customised training

We can hold an inhouse training course or customise one for your group. Talk to us about your needs.

Public course dates and registration

We offer public training courses in Wellington and Auckland. Click the button below to see the scheduled dates, or let us know what dates best suit you.

Check for available dates
Book Online
Request Inhouse Training

Course details

Duration: 2 days

Participants: Maximum of 9

Locations: Auckland, Wellington, or customised inhouse

Price: $1,595 + GST per person

Workshop Terms and Conditions
Workshop Brochure PDF (164 kb)

Have a question?

Get in touch using the contact details below and we will be happy to answer any questions you might have.