Business writing

This 2-day training course is for anyone who needs to write clear, well-structured business documents. 

This course is for you if you write common business documents like emails, reports, proposals, business cases, presentations or work instructions.

What will I learn?

You will learn the principles of Structured Writing to get started quickly and develop business documents that get the results you need. We will deliver expert tools and techniques to:

  • identify your document purpose and target audience
  • structure and organise your information
  • manage quality and time
  • use shortcuts and technology to speed up your writing
  • edit and proofread your writing.
Even if you write reports and documents on a regular basis, the course helps you understand how everything fits together. It is structured to be able to better plan and execute your writing.- Workshop participant, New Zealand Transport Agency
I have found this workshop useful, relevant and engaging.- Workshop participant, New Zealand Transport Agency

What is Structured Writing?

Structured Writing is a modular, topic-based approach to developing documents that are easy to write, read and use. It speeds up writing time, improves reader comprehension and enables content reuse. Find out more…


This course enables you to:

  • learn proven techniques to write with confidence
  • lift your writing to a professional standard
  • spend less time writing, and
  • write clear documents that are easy to read and understand.

What does it cover?

Topic Description
  • Writer and reader issues
  • Goal setting
Analysis and planning
  • Identifying your audience and document purpose
  • Content analysis
  • Needs analysis and planning
Principles of clear business writing
  • Clear writing principles
  • Making your writing easy to write and read
  • Consistency
  • Clarity
Organising content
  • About Structured Writing
  • Types of information
  • Structuring and sequencing
  • Typical document structures
Organising content
  • About Structured Writing
  • Types of information
  • Structuring and sequencing
Designing and presenting content
  • How good does your writing look?
  • Presentation guidelines
  • Incorporating graphic elements
Editing and testing
  • Editing and proofreading tips
Speeding up your writing
  • Shortcut keys and templates

Who teaches it?

Rhiannon Herrick is highly regarded as a writer and trainer. She has extensive experience in designing, developing and delivering written material and training writers in a variety of contexts nationally and internationally. Rhiannon is able to develop usable, reader-focussed documentation on any subject quickly and competently. She is a knowledge management specialist and qualified and experienced in analysis, design and development of high quality documentation for specific purposes for targeted audiences.

What do I get?

The course materials include:

  • Comprehensive Clear Business Writing manual containing exercises and examples, and
  • Follow-up support including a free 1-2 page document review.

How is it delivered?

Inhouse and customised training

We can hold an inhouse training course or customise one for your group. Talk to us about your needs.

Online training

We can also deliver this course online via Zoom. Contact us for more information or to discuss your requirements.

Public course dates and registration

We offer public training courses in Wellington and Auckland. Click the button below to see what date best suits you.

Check for available dates
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Request Inhouse Training

Course details

Duration: 2 days

Participants: Maximum of 9

Locations: Auckland, Wellington, or customised inhouse

Price: $1,595 + GST per person

Workshop Terms and Conditions
Workshop Brochure PDF (200 kb)

Have a question?

Get in touch using the contact details below and we will be happy to answer any questions you might have.