We focus on giving people the right information where and when they need it – on the job, on the go, online or on paper. No matter what your system or technology to deliver content, clear information empowers people, builds knowledge, and creates trust and value.
Our services
We offer a full range of writing, process mapping and training services to improve organisational performance, reduce costs and increase customer satisfaction.
Focus on people and information
System implementation support
We specialise in supporting business system implementations to upskill users quickly and support them after go-live, whether on single applications or large-scale ERP implementations in cross-cultural environments.
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Training development
Customised training can transform your business and boost productivity and morale with engaging learning programmes. Our skilled instructional designers tailor training solutions to suit your budget and support your business strategy.
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Technical writing
Get the right information when and where you need it. From user guides, policy manuals, standard operating procedures, knowledge bases and web writing to content strategy and information architecture, we do the lot.
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Process mapping
Are your business processes streamlined, clearly defined, understood and complied with? If you need to improve efficiency, comply with legislation changes or implement new technology, our proven process methodology makes change easy.
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Training courses
Our renowned structured writing workshops are engaging classroom-based courses with hands-on exercises and follow-up support. All our workshops can be customised for on-site training to suit your team and meet specific business goals.
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Contract staff
We can find the right project managers, scrum masters, technical writers, instructional designers, business analysts or training delivery experts for your project. Get the benefit of our collective expertise and experience and a back-up guarantee.
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