Technical and business writing

Clear, effective documentation improves productivity and compliance. Tactics’ documentation experts provide technical and business writing services that turn your complex information into user‑friendly policies, procedures, manuals, proposals and online content that works.

Our professional services

We specialise in developing:

  • policies, standard operating procedures (SOPs) and user manuals
  • online help portals and knowledge bases
  • persuasive proposals (including responses to RFPs)
  • presentations and reports
  • website and intranet content and information architecture
  • project documentation
  • forms and templates.

We also offer technical editing and proofreading services to ensure your document is polished, fit-for-purpose and publication-ready.

We can manage your documentation project

You may have a team of subject matter experts in-house collaborating on a documentation project, but it feels like herding cats on top of everyone’s day job. We can provide an experienced project manager to establish documentation standards, get commitment to the schedule, liaise with designers, programmers or printers, and manage the development process from draft through to review and publication – and let you get on with your core business.

Free scoping advice

It can be difficult to know what to plan for and how to organise a documentation project. We offer free scoping advice to help you get a handle on the tasks. Our consultants can help you develop and outline, estimate the time and resources you need and suggest options to suit your budget and timeframes.

Contact us

To discuss how we can help you complete your documentation project on time and within budget, call 0800 50 50 56 or email tactics@tactics.co.nz.