Transforming a government agency’s operational processes and procedures was part of a larger initiative to register land records with Land Information New Zealand. The agency needed to align the way... Continue reading ›
Seeking funding to help vulnerable people Being able to provide interactive support to people at a vulnerable time in their lives was the driver behind a new initiative from a... Continue reading ›
The need for consistent, repeatable business processes motivated a major bank to map their commercial credit lending process. Banking is a highly regulated industry with significant penalties for mistakes. The... Continue reading ›
A large government organisation engaged Tactics to improve the content and usability of its information-rich website. It was clear from the high number of people calling the organisation's contact centre... Continue reading ›
A large government organisation required desk files (operating procedures) to be re-developed to: reflect the new regulatory framework highlight the regulatory changes, and provide clear guidelines and work instructions. The... Continue reading ›
The client was a large organisation with staff throughout New Zealand. They required assistance to create an online operational policies and procedures manual that would: capture existing organisational knowledge ensure... Continue reading ›
Our client was introducing a new ERP system to its operating companies in Malaysia, Philippines, Indonesia, UAE, Saudi Arabia and Sri Lanka. It needed to rationalise business processes and systems... Continue reading ›