Training courses

Learn process mapping, technical and business writing from the structured writing experts. Our training courses give you the tools to tackle any documentation project with confidence. Our workshops are practical, classroom-based courses with plenty of hands-on exercises and follow up support.

Process mapping

Process mapping

This process mapping training course is for anyone who needs to analyse, present and improve business processes and facilitate knowledge capture.

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Business writing

Business writing

Learn to write clear, well-structured business documents such as emails, reports, proposals, operating procedures, business cases and presentations.

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Technical writing

Technical writing

This course is perfect for people developing or maintaining large amounts of written information such as policy and procedure manuals, user guides, web or intranet content and knowledge bases.

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Email writing

Email writing

As the most common form of business communication, it is important to obtain the skills needed to write effective, attention-grabbing emails that get results.

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Customised inhouse training solutions

Improve performance, teamwork and morale through shared experience and learning. All our training courses can be customised to suit the needs of your team and meet specific business goals.
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Tactics took time to thoroughly understand our needs, and they delivered exactly what was required. They were always professional and dependable, great at communication, and produced high-quality deliverables. Would I recommend Tactics? Absolutely.- Steve Kelly, Manager Provider Services, Ministry of Justice
Tactics took time to thoroughly understand our needs, and they delivered exactly what was required. They were always professional and dependable, great at communication, and produced high-quality deliverables. Would I recommend Tactics? Absolutely.- Steve Kelly, Manager Provider Services, Ministry of Justice
Tactics took time to thoroughly understand our needs, and they delivered exactly what was required. They were always professional and dependable, great at communication, and produced high-quality deliverables. Would I recommend Tactics? Absolutely.- Steve Kelly, Manager Provider Services, Ministry of Justice

Improve performance and empower your team.

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